We want you to feel confident shopping with us. If your jewellery isn’t quite right, here’s how we handle returns and refunds:
Easy Returns
You can return unworn items in their original packaging within 14 days of delivery for a refund .
Refunds
Once we receive and inspect your return, we’ll issue your refund to your original payment method within 5–7 business days. Shipping fees are non-refundable.
How to Start a Return
- Email us at contact@jewelsbylenaa.com
with your order number. - We’ll share the return shipping details.
- Pack your item securely and send it back.
Exclusions
For hygiene reasons, we cannot accept returns on earrings unless they arrive damaged or defective. Sale or clearance items are also non-returnable.
Our goal is to keep the process fair and simple. If you have any questions, just reach out—we’re always happy to help.